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Terms and conditions
We accept credit cards, bank transfers, PayPal and for some countries Klarna Invoice and part-time payment. Please see more details about our payment methods here.
Deliveries to Finland
Bicycles and accessories ordered with a bicycle are delivered when the bicycle is assembled, test driven and packed for shipping. Delivery time is about 2-5 weekdays depending on order queue. Accessories ordered separately are delivered in 1-3 weekdays when products are in stock. Pelago Bicycles are not responsible for any delayments caused by third parties such as shipping companies' delayments.
Deliveries to Europe
Delivery time varies on destination country, but generally is about 7-14 weekdays. Pelago Bicycles are not responsible for any delays caused by third parties such as shipping companies' delayments.
If an order delay is caused directly by Pelago Bicycles, the customer has a right to cancel the order. An order must be canceled by e-mail, phone or by letter and cancellations must include order number, canceled product and customer's contact information. Customer receives a full refund on returned orders.
If a product is out of stock, please enquire for restock time from us at firstname.lastname@example.org or by phone +358 (0)45 161 6847.
Delivery method and shipping fees
Our current shipping fees can be seen here.
Delivery method in Finland
Bicycles and accessories ordered with a bicycle are delivered via Matkahuolto or they can be picked up from our Helsinki store. Bicycles are delivered to Finnish addresses via Matkahuolto in full working condition and test driven, excluding pedals. Accessory orders are delivered by the Finnish Post.
Customer has to attach the pedals with instructions provided by Pelago Bicycles. If the pedals are assembled incorrectly, they might damage the pedal or crank threads. Warranty does not cover for damages caused by incorrect install.
Delivery method to Europe
Bicycles are delivered via DSV (www.dsv.com). Shipping costs are determined by destination country. Accessories ordered with bicycles are shipped for free.
Bicycles are delivered partially disassembled due to shipping box size regulations. The customer needs to assemble the bicycle and add-on's in order to ride the bicycle. Pelago Bicycles will provide assembling instructions and other help to customer if needed. Accessories are delivered mainly by the Finnish Post. Some accessories, such as framesets, can be also delivered via DSV.
When an order is packed and processed for shipping, customers are notified by e-mail to the address provided. The e-mail includes the courier used, a tracking number and instructions on how to track the order.
Returns and exchanges
Customer has a 14 day period for returning or exchanging products. The period begins when the customer receives the product. Before returning or exchanging the product, the customer has to contact Pelago Bicycles by e-mail, phone or letter. The customer has to return the product with instructions provided by Pelago Bicycles. If the return instructions are violated, the right to return products may lapse. If a product is installed or attached to the bicycle or in other way used in such way that it cannot be sold again, the right to return lapses. All products must be returned on their original packages.
When returning products in Finland, Pelago Bicycles will pay the return postage fee. Returned products abroad Finland must pay return postage fee, unless product is faulty or different of what was ordered.
Please pay attention! Bicycles or products that are manufactured, assembled or customized in a way that upon return re-selling the product causes considerable economic loss to Pelago Bicycles are not necessarily granted a full right of return. These cases include such as custom paints or shortening the front fork length to lower dimension than a standard size.
When returning products, please include the following information:
- - Order number
- - Name, address, e-mail and phone number
- - Bank account number
- - Copy of order confirmation
Pelago MFG Oy
Tyynenmerenkatu 6 L3
00220 Helsinki, Finland
We do not accept returns after 14 days of delivery date. When the return is accepted, the money will be refunded to customer's account after processing. By Finnish law, Pelago Bicycles is bound to refund the customer in 30 days after the product is returned.
Problem cases and faulty products
If a product has been lost or damages during shipping or the customer has received a different product than ordered, the customer has to contact Pelago Bicycles immediately by mail at email@example.com or phone +358 (0)45 161 6847.
The announcement for a faulty or wrong product has to be made within 14 days after receiving the product.
We reserve the right to changes of our terms and conditions.
The customer has to accept the current terms and conditions when placing an order. We will process all information confidentially.